http://www.martinkoss.com/business/my-supplier-does-not-want-to-talk-to-me/ I don't mean to be so opinionated and argumentative, it's just me... Mon, 23 Jan 2012 10:46:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.martinkoss.com/business/my-supplier-does-not-want-to-talk-to-me/comment-page-1/#comment-198 Ramsey Soudah Sun, 01 Aug 2010 22:24:47 +0000 http://www.martinkoss.com/?p=1393#comment-198 This type of, if you can call it, 'customer service' is all too common from the big boys.. Sky, Paypal, British Gas, BT.. so on and so on... the trouble is, if you have SKY TV and you have an issue then you have no choice but to join the 'I've got bugger all else to do all day' queue to speak to someone in Nepal, who when told you can't get any signal get's the kind of reply like 'Have you plugged it in'?.. No.. I didn't think of that, thanks for that great tip! I also think that's how these large companies stay afloat... they probably earn millions of pounds from our collective calls. There is no customer service at all from these big guys, which leads more and more people to turn to us 'little guys'. This type of, if you can call it, 'customer service' is all too common from the big boys.. Sky, Paypal, British Gas, BT.. so on and so on… the trouble is, if you have SKY TV and you have an issue then you have no choice but to join the 'I've got bugger all else to do all day' queue to speak to someone in Nepal, who when told you can't get any signal get's the kind of reply like 'Have you plugged it in'?.. No.. I didn't think of that, thanks for that great tip! I also think that's how these large companies stay afloat… they probably earn millions of pounds from our collective calls. There is no customer service at all from these big guys, which leads more and more people to turn to us 'little guys'.

]]> http://www.martinkoss.com/business/my-supplier-does-not-want-to-talk-to-me/comment-page-1/#comment-197 Martin Koss Thu, 29 Jul 2010 10:14:02 +0000 http://www.martinkoss.com/?p=1393#comment-197 Hi there, Lori. Thank you for your 2-pence worth. 'Downsizing' the most important part of a business - customer services - is such a costly mistake. The 'big boys' think they can get away with it because they dominate their market but smaller businesses, ie; a small software company, can so easily lose a lot of business if their customers have to jump through hoops to resolve their problems. Bring back the 'old' rule book where customers were appreciated and looked after. Hi there, Lori. Thank you for your 2-pence worth. 'Downsizing' the most important part of a business – customer services – is such a costly mistake. The 'big boys' think they can get away with it because they dominate their market but smaller businesses, ie; a small software company, can so easily lose a lot of business if their customers have to jump through hoops to resolve their problems. Bring back the 'old' rule book where customers were appreciated and looked after.

]]> http://www.martinkoss.com/business/my-supplier-does-not-want-to-talk-to-me/comment-page-1/#comment-196 Lori Thu, 29 Jul 2010 02:17:16 +0000 http://www.martinkoss.com/?p=1393#comment-196 Very true, Martin!! I'm a happy camper to be there for my clients and they rave about it! The days of treating people like numbers and getting away with it have come to a close, not that I've ever been that person. And the huge companies that imagine they can downsize service like that while growing sales up are daydreaming. How long will their stockholders drink the kool aid? One can only wonder. Very true, Martin!! I'm a happy camper to be there for my clients and they rave about it! The days of treating people like numbers and getting away with it have come to a close, not that I've ever been that person. And the huge companies that imagine they can downsize service like that while growing sales up are daydreaming. How long will their stockholders drink the kool aid? One can only wonder.

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