Martin Koss – thinking out loud…
I don't mean to be so opinionated and argumentative, it's just me…
You Can Be The World’s Greatest
As the dust settled on another wonderful “Father’s Day” I pondered a while, posted a status update on Facebook that described how great I felt when my kids told me I was the greatest Dad in the world.
I’m sure there were millions of “Greatest Dads” around the world feeling the same pride and love yesterday…
We can all be the world’s greatest Dad!
I got smothered in love yesterday for Father’s Day and, after all the cards, books and chocolate were unwrapped, I asked “why am ‘I’ the world’s greatest Dad?” and my kids said “because you’re crazy, you make us laugh, you look after us and work hard”.
That was good enough for me!
Made my day.
Anyone can be a ‘father’ but it takes much more to be the “World’s Greatest Dad”.
It wasn’t until a few moments after writing this update that I realised how this applies to all things we do in life; social, private and business. We can all be the greatest.
You Can Be The World’s Greatest
Being a great Dad is not about being the provider of the playstations and the DVDs or because of the reliable taxi service or the happy meals, it’s about how you go about the day to day ‘adding value’.
It’s being the role model, being constantly supportive, the ‘being there’ and the never ending help, advice and we give without keeping score.
And there’s the cross-over into how we conduct ourselves in business. Any one of us can be the greatest business in our chosen field.
It’s no secret that I rate Amazon as being ‘the greatest’ e-tailer. I’ve written about Amazon on numerous occasions – because they set such a great example. That can be you.
You may well have the greatest product, you may provide the most amazing service to each of your clients/customers or have the ultimate answer to a problem experienced by thousands of people – but it’s ‘how’ you do it that is remembered. It is ‘how’ you look after each and every person you interact with that makes people say you are “the greatest”.
Are you as helpful as you possibly could be – with everyone, customer or not?
Do you provide advice and support, guidance at every opportunity without keeping score?
Is your customer service focused entirely on your customers – putting them first and not your bottom line?
Do you consistently “add value” that will be remembered, that will be talked about and that will make you “the world’s greatest’?
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3 Responses to You Can Be The World’s Greatest
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What a great way of looking at it. You could almost say that our family members are our internal clients'! I know I do try to 'add value' and to serve. I sometimes wonder whether the greatest misunderstandings about service, is the idea that it somehow makes the server inferior, as if it is a power play. Have you noticed that?
Hmmm…. You've got my grey matter churning, Vicki (“the idea that it somehow makes the server inferior, as if it is a power play”). Is that along the lines of 'keeping score'?
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