Do you rely on customers to notify you if your website goes down or if it fails to work correctly? When was the last time you visited your website and tested your contact forms, your support system and / or your ecommerce system? Have you ever done ‘real user’ testing to make sure it is as easy to use as you thought it was?
If you don’t test your website, don’t think you are alone; many businesses do not carry out regular tests. But they (and you) should. Here’s why.